Business process as a service, or BPaaS, is a type of business process outsourcing (BPO) delivered based on a cloud services model. BPaaS is connected to other services, including SaaS, PaaS and IaaS, and is fully configurable.

From managing inventory to organizing email and customer records, BPaaS helps companies facilitate the delivery of products and services in an automated, streamlined way with help of cloud technologies.

By implementing BPaaS, companies can shift to a pay-per-use consumption model and reduce total cost of ownership.